Introduction
At Ridayam Creation, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Returns
- Eligibility: You have 15 days to return an item from the date you received it.
- Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable Items: Custom-made items, personalized items, and items on sale cannot be returned.
- Return Process: To initiate a return, contact us at ridayamcreations@gmail.com with your order number and reason for return. We will provide you with further instructions.
Refunds
- Inspection: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 15 days.
Exchanges
- Eligibility: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at ridayamcreations@gmail.com.
Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Costs for Exchanges: If you receive a refund or exchange, the cost of return shipping will be deducted from your refund or covered based on our policy.
Contact Us
If you have any questions on how to return your item, contact us at
Ridayam Creation
Surat, Gujarat
ridayamcreations@gmail.com
+91 99251 94130
